Vinted Shoppers Express Anger About Sizing Updates
Vinted users have been reacting angrily after an update resulted in items being listed as the wrong size.
The second-hand shopping app has updated its measurement guidelines for women's and children's clothes failing to inform all users about the change.
Digital Channels Response
Many shoppers and sellers have taken to social media saying Vinted listings now show an altered size classification versus the original listing as a result of the reclassification.
The company said the revised method more closely matches comparable marketplaces.
They have suggested members to check their listings and adjust the sizing manually where appropriate, which has left users frustrated.
Measurement Approach Changes
Before the change, the sizing featured numerical and alphabetical indicators, such as S/8 or M/10.
The revised method features a letter with a size spectrum like S/UK 8-10.
For certain items, the size labels have been reassigned - for example a size L used to be a 12 but currently displays as UK 16-18.
Member Stories
Frankie Bridger, who produces content about larger sizing, said the change "makes both selling and buying harder".
"Not many brands say XL is a 20-22," which is what Vinted now does.
Another user, from Glasgow, explained products she uploaded with size 14 tags were showing in the marketplace as size 20–22.
"Should someone sized 20-22 purchase these they will likely be quite upset," she said.
Manual Updates
Another shopper, from Derby, said she had been left angered due to the update requiring manual adjustment the sizing for "all her products".
"This situation is especially annoying, as I'm chronically ill and Vinted sales have been crucial following partial earnings loss," she stated.
Marketplace Information
The service features exceeding 100 million users, comprising 18 million UK members.
It has emerged as a preferred choice compared to resale services such as eBay and Depop.
This isn't the first time where an unanticipated change to the app has proved unpopular: last year, the service retracted a modification regarding delivery choices due to shopper criticism.
